Effective from 12 January 2026.
1. Parties
These terms are a binding agreement between you ("you", "the Client") and Tracenex Renovation Sdn Bhd, registered in Malaysia under company number 1467329-T, with offices at Lot 38 Jalan Persiaran 5, Presint 3, Putrajaya 62100, Malaysia ("we", "Tracenex").
2. Website use
Information on this website is provided for general informational purposes and does not in itself constitute a binding offer to perform services. Quotations are provided separately following a site walk and are valid for 30 days from the date of issue.
3. Quotations and contracts
All renovation work is governed by a separately executed written contract referencing the specific scope, drawings, Bill of Quantities and timeline. These website terms do not replace such a contract — they govern the use of the website and any pre-contract correspondence.
4. Intellectual property
All content on this website — including text, photographs, drawings, branding, design — is owned by Tracenex or licensed to us. You may not reproduce, redistribute or build derivative works without our written permission. Personal use such as printing a single page for reference is permitted.
5. Project photography
With your written consent, we may photograph completed projects and use the images in our portfolio, on this website and in marketing materials. Photographs are taken without identifying owner details. You may withdraw consent at any time, and we will remove the images from active circulation within 30 days.
6. Liability
To the maximum extent permitted by Malaysian law, our liability for any claim arising from your use of this website is limited to the amount of any quotation issued to you. Liability arising from a renovation contract is governed by that contract, not this notice.
7. Warranty
Renovation workmanship warranty is offered as set out in the project contract — typically 24 months on structural and waterproofing items and 12 months on finishes and carpentry. Warranty is void where the defect arises from misuse, third-party modification or force majeure events.
8. Payment
Payment terms are set in the project contract. Standard practice is a deposit on signing, milestone claims tied to documented site progress, and a retention sum released after the defect liability period.
9. Force majeure
Neither party is liable for delays caused by events outside reasonable control — floods, fire, pandemic restrictions, statutory orders, materials shortages, or supplier insolvency. Where such delays occur, we will agree a revised timeline in writing.
10. Governing law
These terms are governed by the laws of Malaysia. Any dispute that cannot be resolved through good-faith discussion will be referred to mediation under the Asian International Arbitration Centre rules before any court proceedings.
11. Updates
We may amend these terms from time to time. The version published on this page applies from the "Effective from" date above. Continued use of the site after an update constitutes acceptance.
12. Contact
For any question relating to these terms, please email [email protected].